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Derek

Some T4i Grips Turning White, Canon Talks Chemistry and Recalls


Just another day and another service advisory from Canon. Well, actually, an announcement of an upcoming service advisory (seriously, is there anything Canon can't pre-announce? They've even taken to announcing firmware updates before they actually announce them. Weird.) This time, the worry is over a run of T4i's where, over time and use, the grip will turn white. Why? Chemistry! No, really, Canon has a pretty superficial but surprisingly technical explanation of how the rubber accelerator can be bonding with environmental elements to produce a zinc by-product which then makes the grip white. This is mostly cosmetic, but, under certain circumstances there may be mild allergic recommendations. If your grips have already turned white, Canon recommends washing your hands after handling, and avoiding rubbing your eyes. No really. If your camera doesn't have white grips, but you're now worried it might, you can go to their site and punch in your serial number and it'll tell you in no uncertain terms if your model is affected or not. if you have an affected model, hang tight, they're working on what to do with it.

Learn more here: http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ba6ce



Nick

Canon EOS Rebel T4i Service Advisory - Certain Rubber Grips May Discolor


We received an e-mail from Canon USA discussing a service advisory affecting certain models of their new EOS Rebel T4i. The possible defect relates to the rubber grips, which may turn white after use in affected models as the result of rubber finisher and other substances interacting and producing Zinc bis, (N,N’-dimethyldithiocarbamate).

For Canon's release, follow the link: http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ba6ce

From the release:

You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is "1" please follow the procedure below. If the sixth digit of the serial number is "2" or higher, your camera is not affected.

and

As a precautionary measure, thoroughly wash your hands with water if they have come in contact with the rubber grips that have turned white. (If any medical symptoms develop, please consult your physician immediately.)

and

Preparations are underway to provide free repair service for affected cameras by replacement of the rubber grips. Once this repair service is available (ETA of mid July 2012), we will post an update on our web site and also notify registered users via email. Please register your EOS Rebel T4i, so that we can inform you via email when the free repair service will commence.

 



Derek

Sony DSC-W170 Gets Serviced


w170So, it appears of Sony's DSC-W170, one of their popular ultra-slim point-and-shoots, may sometimes experience an issue with the plating on the bezel around the lens peeling off and splintering. Details on the recall can be found over at Sony, so if you're thinking your camera is among those affected you might want to check it out so they can get you fixed up.



Derek

Nikon D5000 Service Recall Begins Today


d5000-service-yar-har-2As mentioned earlier this week, Nikon's D5000 has experienced a hiccup where a controlled serial number range appears to have issues with turning on. Nikon is holding true to their promise of fixing this problem swiftly, and they have a facility set-up just to handle repairs for those unfortunate few of you afflicted.

If you want to know if your D5000 should be sent in for servicing, check out their page below, where you'll find a little widget where you can enter your serial number and it'll tell you if you're in the affected batch.

D5000 Service Recall Page

To the best of our understanding, this problem has been addressed and all new shipments of D5000's won't be afflicted by this issue, so new orders can be certain they're getting the quality Nikon product they deserve.



Derek

Nikon Issues Service Notice for Select D5000 Units


lol5000

Late last week Nikon issued a notice stating that it is preparing to recall and fix a select range of D5000's which have been experiencing the delightful issue of not turning on. From Nikon:

While Nikon takes great measures to assure high quality in its imaging products, it has come to our attention that an electronic component related to power control in some Nikon D5000 digital SLR cameras does not meet factory specifications and may, in certain circumstances, prevent the camera from turning on, thus preventing operation of the camera.

I haven't heard any of these issues coming back through here, so I'll believe them when they say this is a fairly contained issue. They'll have the list of affected serial numbers and how to send them in up Thursday, so we'll follow up then. Go ahead and read their service notice, it does sound like they'll get you fixed as straight-away as they can if you happen to be afflicted with this.

Nikon D5000 Service Notice